Na Hoaloha Ekolu
  • Leoda's Kitchen & Pie Shop
  • Lahaina, Maui, HI, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Drug, 401(k), Group life insurance, Long term disability, Aflac, Flexible spending, employee meals

The ideal candidate for this position:
• Has experience working in customer service and/or the food service industry
• Can work a flexible schedule including:
o Day Shifts from 10am until 4pm
o Evening Shifts from 4 pm until 10pm
o Weekend Shifts
• Has a reputation for giving great service to guests and coworkers
• Is enthusiastic about sharing our exceptional service standards with our guests
• Can maintain a pleasant smile and demeanor throughout the shift
• Can handle multiple tasks at one time, is efficient and moves with the proper urgency required by the business
• Is self motivated, especially under pressure
• Communicates Aloha in person and over the phone
• Has good problem solving skills
• Is able to pass and practice the TiPS training course

Performance Expectations:
• Makes eye contact and greets guests with authentic enthusiasm each time they are in contact with a guest
• Treats customers and co-workers with courtesy and respect
• Answers the phone with a smile and takes to-go orders as needed
• Can lift and carry up to 50 pounds
• Can communicate effectively to both customers and co-workers during busy periods
• Clears and cleans tables in an orderly, quiet and efficient fashion within 2 minutes as a consistent standard
• Restocks supplies and dishes throughout the shift
• Communicates to supervisors when help is needed to maintain customer service
• Is knowledgeable of the menu and able to answer guests questions
• Helps hostess seat guests when able
• Helps food runner deliver food as needed
• Helps servers deliver beverages when available
• Positively responds to requests for assistance from co-workers and guests
• Takes initiative to help in any area of the restaurant when slow

Na Hoaloha Ekolu
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