Na Hoaloha Ekolu
  • Aloha Mixed Plate
  • Lahaina, Maui, HI, USA
  • based on experience
  • Salary
  • Full Time

Medical, dental, vision, drug, 401(k), Group life insurance, Long term disability, Aflac, Flexible spending, Employee meals

Employment Type: Full Time
Business: Aloha Mixed Plate
Description: Responsible for every aspect of the guest's and staff's experience. Duties include hiring, training, and scheduling staff, greeting guests, resolving customer complaints, providing
hands-on help to service teams, leading daily pre-shifts with staff. Schedules and leads
monthly Staff Meetings. Establishes and maintains good communication and relationships
with staff. Knows regular customers by name and tracks their preferences. Restaurant
experience in a supervisory or management role strongly preferred.

Our Performance Expectations are:
The Restaurant Manager is responsible for every aspect of the guest's and staff's experience.
The Restaurant Manager reports to the General Manager of Aloha Mixed Plate.
Hires and oversees training and performance reviews for dining service staff, following
the standards set for each outlet and using the passport as a base guide
Schedules staff based upon anticipated volume and coordination of balanced service
Adjusts environment, music and lighting, and temperature as needed to maintain the
appropriate atmosphere and service levels
Resolves any customer complaints that are "passed up" from staff and/or asks for help
from the Restaurants General Manager or Partner
Provides hands-on help if needed by any of the service teams, including facilitating the
resolution of conflicts between or within teams
Greets guests and delivers the aloha experience to each
Knows regulars by name and tracks their seating and dining preferences
Passes all training requirements required of front line staff at server, host, and busser
positions within 6 months
Is able to prepare all specialty beverages according to Aloha Mixed Plates specifications
Maintains inventory of service products, glassware, silver, uniforms
Leads service staff in cleaning and maintaining of all front of the house areas, furniture,
equipment and fixtures, coordinating with the Chef and cleaning crew
Updates Point of Sale systems as needed
Leads daily pre-shifts and schedules monthly staff meetings
Establishes and maintains good communication and a positive working relationship with
Restaurant Managers, General Manager, Chef and Back of the House staff

The Success Patterns for this position are:
Restaurant experience in a supervisory or management role strongly preferred
Has worked in a high-end restaurant service environment
Has an appreciation for and working knowledge of really good local food
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives
Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
Has the ability to design, implement, and to continuously improve the systems and
procedures that lead to success
Has experience in the training and development of staff members
Is self-directed and able to work independently, as well as be an integral member of the
management team
Has the ability to deliver the Aloha Mixed Plate Experience to every customer.
Likes to work holidays, weekends, events, and other peak periods of the restaurant

Successful Candidates will have the following Personal Characteristics:
Leadership style consistent with Na Hoaloha Ekolu team management
An outgoing personality who can create and build energy around them
Excellent verbal and written communication skills
Passionate about great food and great service
Excellent planning, organization, and coordination skills
Comfortable making decisions and problem solving. Can handle complexity and paradox
High level of interest in learning about food, people, and business
Possesses strong interpersonal skills and able to work easily with diverse people and groups

Na Hoaloha Ekolu
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